Last updated: 1 September 2026
This Privacy Policy explains how Starling Engineering Company Limited and the website at https://www.starlingeng.buzz collect, use, store and protect personal information. The engineering and systems services described on this website, and the tools and content made available through it, are developed and operated by the developer StarlingEng. Please read this Policy carefully to understand our practices and the choices you have regarding your information.
Starling Engineering Company Limited is a mechanical and systems engineering business registered and operating from Rm B403 4/F LEAD ON INDL BLDG, 18 NG FONG ST, San Po Kong, Hong Kong (HK). We design, machine, automate and maintain industrial machines and systems for clients across Hong Kong and the surrounding region.
We respect your privacy. This Policy describes the personal data we may hold about you when you browse our website, contact us, request a service, or work with us on a project. It sets out the purposes for which we process information, the legal grounds we rely on, and the rights available to you.
By using our website or engaging our services, you acknowledge the practices described in this Policy. If you do not agree with any aspect of it, you may choose not to use our website or not to provide your personal information to us.
We may update this Policy from time to time, and we will revise the date at the top of the page, so we encourage you to check it periodically. Your continued use of our website and services after changes take effect means you accept the updated Policy.
Our work often involves detailed technical information about your machines, drawings, processes and premises. We understand that such information is sensitive to your business, and we treat it with the same care as we treat personal information, applying tight access controls and confidentiality obligations to everyone who works on our behalf, including subcontractors and suppliers. This commitment to discretion is central to how Starling Engineering Company Limited operates as a trusted engineering partner.
We collect several categories of information, depending on how you interact with us.
Contact information includes your name, email address, telephone number, company name and your physical address when you provide these to us through our contact form, by email, by telephone, or when we meet in person or on site.
Project information includes technical details you share with us such as drawings, specifications, machine data, site details and correspondence about the work you would like us to carry out. This information is collected so we can understand your requirements and deliver our engineering services.
Technical data includes your internet protocol address, browser type, operating system, the referring page, the pages you view, the date and time of your visit, and your approximate location. This information helps us operate and improve our website and understand how visitors use it.
Payment and billing information may be collected when we agree commercial terms for a project, including invoice details, tax numbers and banking references necessary to issue invoices and receive payments.
We collect information in three main ways. First, information you provide directly to us, for example when you complete the contact form on our website, send us an email, call us, or send us documents and drawings for a quotation or project.
Second, information we collect automatically when you use our website. When you visit our pages, our servers and any analytics tools we use may record technical data about your device and browsing behaviour as described in the previous section.
Third, information we receive from other sources. We may obtain business contact details from public sources, directories, or from clients who introduce us, always where that is lawful and relevant to our legitimate business interests.
We use personal information for the following purposes. To respond to enquiries, queries and requests you send us, including preparing quotations and proposals. To provide, deliver, install, commission and maintain the engineering services and products you have requested from us.
We use your information to manage our contractual relationship with you, including invoicing, billing, record keeping and the fulfilment of our obligations under any agreement. We also use it to communicate with you about your project, service updates, scheduled maintenance, safety notices and technical documentation.
We may use technical data to administer and protect our website, to detect and prevent misuse, fraud or security incidents, and to understand how our website is used so we can improve its performance and usability. Where you have given consent, we may use your contact details to send occasional updates about our services.
We do not sell your personal information to anyone, and we do not use personal information for automated decision making that produces legal or similarly significant effects on you. Where we add a new purpose that is not described in this Policy, we will review whether that purpose is compatible with the original collection and update this Policy before we begin any new processing of your information.
Where data protection law applies to our processing, we rely on several legal bases. For delivering the services you request and managing our commercial relationship, we rely on performance of a contract with you. This covers responding to enquiries, providing engineering work, invoicing and aftercare.
For processing that is not required by a contract but is in our interests or in the interests of our clients and partners, we rely on our legitimate interests. These include running and securing our website, administering our business, keeping records, improving our services and conducting reasonable marketing of our engineering capabilities.
Where we process information to comply with legal, tax or regulatory obligations, we rely on compliance with a legal obligation. This includes keeping business and accounting records as required by law.
Where you have given us explicit consent to a particular use, for example to receive marketing updates, we rely on that consent. You may withdraw consent at any time by contacting us, without affecting the lawfulness of processing carried out before withdrawal.
We do not disclose your personal information except as described in this Policy. We may share information with a limited set of trusted parties who help us operate our business and our website.
We share information with our employees and subcontractors who need it to perform engineering work, site visits, installation or maintenance on your behalf. We may share limited information with suppliers and subcontractors involved in a project, such as fabrication partners or component vendors, where that is necessary to complete the work you requested.
For example, when we machine a part or fabricate steelwork, we may need to share your drawings and tolerances with a trusted machining or fabrication partner. When we commission an automated system, we may need to share interface details with equipment vendors. In every such case, we share only the minimum information needed, and we require those parties to keep it confidential and use it only for the particular purpose of the project.
We may share information with service providers who host our website, provide analytics, email delivery or customer relationship tools, always under agreements that require them to protect the information and use it only for the purposes we direct.
We may disclose information where we are required to do so by law, regulation, court order or government authority, or where we believe in good faith that disclosure is necessary to protect our rights, to protect the safety of others, or to investigate fraud or misuse of our services.
If we are involved in a merger, sale of assets or reorganisation, personal information may be transferred as part of that transaction, subject to this Policy continuing to protect it.
Our website may use cookies and similar technologies. A cookie is a small text file stored on your device by your browser. Cookies help us recognise you, remember your preferences and understand how our site is used.
We use essential cookies that are required for the website to function correctly, such as remembering your session and preferences. We may also use functional and analytics cookies that help us measure page views and understand which parts of the site are most useful.
You can control cookies through your browser settings. Most browsers let you block or delete cookies. If you disable certain cookies, some parts of the website may not work as intended, but you should still be able to browse our public pages and contact us.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.
These measures include secure and restricted access to our systems, the use of contemporary encryption for data in transit where practicable, least-access principles for our staff and subcontractors, and routine review of our security practices.
No method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security. You should also take reasonable steps to protect any information you send us, such as keeping your own passwords and credentials safe.
We retain personal information only for as long as necessary for the purposes set out in this Policy, or as required or permitted by law.
Enquiry and quote information is normally retained for a reasonable period to allow for follow-up and, where a project proceeds, for the duration of the relationship. Project records, drawings and technical documentation are retained for as long as we have a legitimate need, such as for warranty, maintenance, liability and insurance purposes.
When you send us drawings, specifications or site details for a quotation, we keep those materials only for as long as we reasonably need to prepare and, if relevant, deliver the work you asked for. Unsuccessful enquiries are deleted or anonymised after a reasonable period so we can no longer link them to you.
Billing and accounting records are retained for the periods required by tax and financial regulations, which may be several years. When information is no longer needed, we delete it or anonymise it so that it can no longer be linked to you.
Depending on where you are located, you may have certain rights regarding your personal information. These may include the right to access the information we hold about you, the right to request that we correct inaccurate information, and the right to request that we delete your information in certain circumstances.
You may have the right to object to certain processing, to request restriction of processing, to request a transferable copy of information you have provided, and to withdraw any consent you have given at any time.
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within the timeframe required by applicable law. In some cases we may need to verify your identity before we can act on your request, and we may decline requests that are manifestly unfounded, excessive or where we have a lawful basis to retain the information.
If you are an individual in a jurisdiction covered by relevant data protection regulations, you may also have the right to lodge a complaint with the relevant supervisory authority in your region about our handling of your personal information.
Our website and services are directed to businesses and professional clients. They are not intended for children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information from our records as soon as reasonably possible.
Our business operates from Rm B403 4/F LEAD ON INDL BLDG, 18 NG FONG ST, San Po Kong, Hong Kong (HK), and the information we collect may be stored and processed in Hong Kong and in other locations where our service providers operate.
If we transfer personal information across borders, we take reasonable steps to ensure it is protected with appropriate safeguards, consistent with applicable data protection requirements and this Policy.
Our website may contain links to other websites that are not operated by us. This Policy applies only to our own website, so we are not responsible for the privacy practices or the content of any third party sites.
When you leave our website and visit another site, we encourage you to read that site privacy policy before providing any personal information. The inclusion of any link does not imply endorsement by us of the linked site or its operators.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make material changes, we will revise the date at the top of this Policy and, where appropriate, we may notify you by email or by a notice on our website. We encourage you to review this page periodically so you are aware of how we are protecting your information.
Should a change affect the way we use information you have already provided to us, we will take reasonable steps to draw that change to your attention before it takes effect.
If you have any questions, requests or concerns about this Privacy Policy or about how we handle your personal information, please contact us.
You can reach us by email at feedback@starlingeng.buzz or by telephone at +19453136786. You may also write to us at Starling Engineering Company Limited, Rm B403 4/F LEAD ON INDL BLDG, 18 NG FONG ST, San Po Kong, Hong Kong (HK).
We aim to respond to all legitimate requests within a reasonable period and to keep you informed of the steps we take about any matter you raise.
We are committed to handling your information openly and responsibly, and we want you to feel confident that your privacy is respected whenever you deal with Starling Engineering Company Limited. If anything in this Policy is unclear, or if you would like a simpler summary of how we manage your information, please do not hesitate to get in touch and we will be glad to help.